Salon Policies If you have any questions about the services, products, or information presented on this site, please review our Frequently Asked Questions below. Remember, your satisfaction is our priority, so please don't hesitate to contact us if you have any questions or concerns that are not answered here.
We recommend you call (417)239-3010 or email email@example.com to schedule an appointment, however walk-ins are welcome. Book an appointment online on our facebook page as well!
Pure Salon Policies
Pure Salon maintains the right to deny service to anyone who disrespects Pure policies, facilities, stylists, or clients. Late Arrival: Depending on the service you are scheduled to receive, those who arrive late may be required to re-schedule. Anyone arriving 15 minutes or more after their appointed time is considered a “no show” and subject to the cancellation policy. Cancellation: To cancel an appointment please let us know at least 24 hours in advance. Any cancellation made within 24 hours of the appointment may potentially be charged a fee of 50% of the price of the scheduled service. A “no show” may potentially be charged a fee of 100% of the price of the scheduled service. After 3 cancellations or no shows a client will no longer be able to schedule an appointment without a credit card or they can come in on a walk-in basis. Consultation: Before or at the beginning of your appointment, your Pure stylist will conduct a short consultation. The purpose of the consultation is to discuss the look you desire, to decide on a course of action for achieving that look, and to explain the techniques, products, pricing and timeline to be used. Our stylists are talented but cannot read minds. Please be clear and specific during the consultation. If possible, bring along examples from magazines or other pictures. Service Guarantee: Pure guarantees all services for 7 days. If you are not fully satisfied with a service you have received, call us within that timeframe and we will be happy to make any tweaks needed to achieve the look originally agreed upon during the consultation. Changing your mind is your prerogative, but requesting a new look will be considered a new service and charged accordingly. Product Return: With a valid receipt, unused or unsatisfactory product can be returned for a full refund ( in the same form of initial payment) within 10 days of purchase or for exchange within 30 days of purchase. After 30 days we can no longer refund or exchange but will.happily donate it to one of our local shelters. Loyalty Points, Discounts, and Special Offers: Pure likes to thank our loyal clients, however only one discount will be given per transaction. They cannot be combined. Payment: Pure accepts cash, credit cards (Visa, MasterCard, Discover) or debit card. Payment is to be made at time of service unless approved in advance by owner or management. Safety: Pure is an environment which is not child-proofed (think scissors, chemicals, curling irons, etc). Please do not bring children who cannot safely supervise themselves during your appointment.